Logistics & Transportation

Increase your value proposition with Supply Chain and Logistics BPO services

We drive efficiencies, cost savings and innovation with our logistics BPO services.

When companies outsource logistics BPO services to AJICT BPO, they can expect improved customer service levels, greater operational efficiencies, and reduced costs. We have 8 years’ experience delivering supply chain and logistics outsourcing services such as claims processing, consolidations, product returns, and quality assurance, to name a few. Our AI-powered customer contact centre, back-office and automation solutions are rapidly scalable to meet market demands.

The global logistics industry is expected to reach USD 15.88 billion by 2027, with the retail segment taking up significant market share due to growing digital sales channels. With Multichannel and Omnichannel offerings, there’s greater pressure than ever to deliver outstanding customer support services in a shorter timeframe and at a lower cost—all reasons why logistics executives are looking for a logistics BPO partner.

Outsourcing benefits for logistics & supply chain

Flexibility and Scalability

Outsourcing logistics business processes is more than just a way to cut expenses. In order to remain adaptable to changes in the market, changes in trade regulations, and the digital revolution, businesses are looking to outsourcing partners. Through conventional site-based operations or a Work from Home (WFH) setup, we provide various engagement models that allow clients to outsource on their own terms.

Capability & performance

AJICT BPO has vast expertise installing high-performing logistics customer service and back-office teams. To guarantee peak performance, Team Leads (TLs), Quality Analysts, and Operations Trainers assist our seasoned claims and supply chain specialists.

Security and innovation

By automating repetitive tasks, our specialized automation and intelligence teams can use Robotic Process Automation (RPA) to revolutionize operations. Additionally, to guarantee that your clients’ information is always protected, our logistics business process outsourcing solution is supported by stringent compliance processes including global PCI-DSS certification and SOC 1&2 attestations.