Education – AJICT

Business process outsourcing services for Educational Institutions

We support learning institutions with our education call centre outsourcing services.

AJICT BPO is a trusted provider of flexible, scalable and cost-effective contact centre and back office support for educational institutions that span the entire student lifecycle—from prospective applicant lead generation to course registration to alumni database management. We have 8 years’ experience helping traditional and online education institutions reduce costs and innovate with technology while they remain focused on their core competency: delivering quality education.

From school closures due to the COVID-19 crisis to reduced government funding to higher operating costs, educational institutions at every level are facing greater challenges to provide quality learning to students and return on investment to stakeholders. Today, more than ever, education executives are turning to outsourcing services for schools to help them stay competitive. Partnering with a BPO education provider paves the way for educational institutes to try new approaches, such as online learning and “test” or “stack” degree courses, supported by multichannel and omnichannel support, which gives students greater flexibility and cost reduction—two qualities that can make your school even more attractive to applicants.

Outsourcing benefits for educational institutions

Flexibility and Scalability

Our education call center outsourcing services, which can be used from Work from Home (WFH) arrangements or from cutting-edge delivery centers in Australia, the Philippines, and the Dominican Republic, are quickly scalable to meet these seasonal demands.

Capability & performance

You can reinvest cost savings into educational programs, student amenities, and technology adoption, to mention a few, by collaborating with a third-party provider such as AJICT BPO or education call center outsourcing services or back office assistance for educational institutions. We have a track record of effectively assigning top-performing teams to manage school outsourcing services.

Relationship and cooperation

As far as BPOs go, we are the only ones with our own carrier-grade MPLS network that serves the US, Australia, and the Philippines. Our network uses firewalls and data filtering to ensure optimal security at all points of access. Best-in-class technology, such as Genesys’ robust omni-channel solution and Segue, our enterprise-grade telephony platform, are used in our call center services for schools.