Travel & Leisure

Call centre services for the Travel & Leisure industry

Our contact centre, back-office and automation solutions help travel-related companies provide superior CX.

At AJICT BPO, we provide flexible and scalable back-office and call centre services for travel companies that help clients deliver exceptional customer experiences at cost savings of up to 60%. From marketing your company across multichannel and omnichannel support, to assisting your customers with bookings and reservations, to managing traveler information, refunds, and exchanges, our expert travel BPO professionals, processes, and technologies will transform your business. We have 8 years’ experience deploying high-performing outsourced teams and AI-powered customer support that deliver intelligent onshore and offshore solutions designed for a wide range of industry sectors such as airlines, car rentals, hotels and resorts, music and sporting events, to name a few.

High-value customer interactions will continue to be key for travel-related businesses as they bounce back from recent closures and restrictions. Executives are turning to a trusted travel and tourism BPO partner to help them keep up with customers as they start traveling again—at a significantly lower cost and risk than with direct employment of an in-house team. Our call centre services for the travel industry and hospitality call centre services, enhanced by Predictive Analytics for Customer Insights, enable clients to effectively retain customers and strengthen their market share in this cutthroat industry.

Outsourcing benefits for travel, tourism & leisure companies

Scalability & flexibility

We have proven expertise offering travel BPO solutions that are quickly scalable and remove the risks involved in direct employment. From a fully managed operation to a collaborative, custom solution—through conventional site-based operations or a Work from Home (WFH) setup—we provide various engagement models so that customers may outsource on their own terms.

Capability & performance

In fact, 80% of customers will cease doing business with you if they had a bad experience, therefore a good experience may make or break your travel business. Meeting the requirements of your clients is a top priority for our travel contact center staff. We strive to provide them with the quickest possible answers to their travel and other booking questions while also assisting them in negotiating costs and making their next vacation reservations.

Innovation & security

Our specialized automation and intelligence teams can assist you in utilizing AI and machine learning to offer round-the-clock chat assistance and Robotic Process Automation (RPA) to get rid of time-consuming and repetitive chores. It is more crucial than ever to strengthen your operations with stringent rules since the booking and purchase processes involve the sharing of large quantities of client information.