Healthcare – AJICT

Healthcare Business Process Outsourcing services

We provide flexible, scalable support with our healthcare BPO services.

As a trusted BPO for healthcare providers, AJICT BPO delivers multichannel and omnichannel support, contact centre, back-office, and automation solutions designed to transform healthcare businesses. We have 8 years of experience providing flexible and scalable healthcare BPO outsourcing solutions for a variety of organizations, including health insurance companies, health software providers, and more.

While the ongoing COVID-19 crisis is putting greater pressure on healthcare systems around the world, several challenges were mounting well before the outbreak of the pandemic: the rising cost of operations amid a shortage of skilled workers, evolving care models due to digital disruption and complying with complex government and data security regulations. Our healthcare BPO solutions help clients effectively reduce costs, improve efficiencies and deliver better care to patients.

Global spending on BPO services for healthcare is projected to increase at a Compounded Annual Growth Rate (CAGR) of 5% until 2023, with in-demand healthcare BPO solutions including IT, recruitment, appointment setting, customer service, finance and accounting—and more specific BPO medical tasks such as medical coding, medical transcription, management of medical records, patient follow-ups and medical reports, to name a few.

Outsourcing benefits for healthcare providers

Compliance and security

With complicated and constantly changing government and data privacy regulations, the healthcare sector is one of the most regulated in the world. AJICT BPO takes information security very seriously. To guarantee that your clients’ data is always safe.

Capability & performance

It’s more difficult than ever to find, hire, train, and retain the right people to support service delivery and business sustainability due to a lack of competent resources and growing labor expenses. Through traditional site-based operations or a Work from Home (WFH) structure, we have proven experience implementing high-performing outsourced teams.

Innovation and technology

Traditional methods of delivering healthcare are being disrupted by new technology and shifting consumer needs, which is causing healthcare providers to search for innovative ways to enhance their operations. By optimizing repetitive back office procedures in healthcare, our specialized automation and intelligence teams can use Robotic Process Automation (RPA) to revolutionize operations.