Media and Entertainment

BPO services for Media and Entertainment companies

We help media firms reduce costs, increase efficiencies and innovate.

At AJICT BPO, we offer an innovative BPO solution for the media industry that helps clients reduce operating costs, drive digital transformation and minimise risks—all important strategies to thrive in this highly competitive market. We have 8-years’ experience delivering contact centre and back office BPO for media companies that are supported by high-performing teams and advanced technologies. Our results-driven approach ensures a successful BPO outsourcing for media and entertainment engagement.

Video streaming continues to dominate media consumption, with 69% of respondents to Deloitte’s Digital Media Trends Survey indicating they have at least one video streaming subscription. This means there are an abundance of media companies looking at new ways to create direct relationships with consumers, who have the power to choose the absolute best multichannel and omnichannel provider. Nearly 44% of consumers say an ad-free experience is a prime determining factor when opting for a streaming service.

We pride ourselves on delivering the highest quality BPO services for media and entertainment companies. We’ve received multiple industry recognitions from the International Business Awards and the CCW Excellence Awards. And we’re consistently listed as one of the world’s best outsourcing providers the International Association of Outsourcing Professionals’ (IAOP®) Global Outsourcing 100® list.

Outsourcing benefits for media and entertainment

Compliance and security

AJICT BPO takes information security very seriously. To guarantee that your clients’ data is always safe, we follow stringent compliance procedures including global PCI-DSS certification and SOC 1&2 attestations.

Capability & performance

We have proven success in luring, educating, and keeping qualified personnel to manage commercial inventory, scheduling, customer support, and on-screen ad placements—at levels of efficiency that surpass those of the majority of in-house teams. Staffing, attendance, code adherence, keying errors, scheduling, placement instructions.

Technology & innovation

AJICT BPO’s specialized automation and intelligence teams can revolutionize back office BPO for media companies. Automation can assist media firms reallocate personnel to higher-value customer care by increasing productivity, improving efficiencies, and reducing human error.