Retail & Consumer Goods

Increase customer satisfaction with professional Retail BPO services

We help retailers deliver superior & seamless customer experiences.

At AJICT BPO, we provide flexible and scalable retail customer support for all sectors of the consumer goods mix—including food & beverage, cosmetics, electronics, clothing and household goods. We blend technology with the human touch to help retailers drive brand loyalty and sales, streamline operational efficiencies and create remarkable customer experiences. Our specialist automation and intelligence teams can help innovate retail back office solutions by digitising low-priority tasks and providing retailers with the right data to enable in-store associates to engage with customers in more successful way.

Over the last decade, more and more shoppers have shifted from traditional brick-and-mortar stores to the digital marketplace. However, the recent COVID-19 crisis has forced everyone to shop online more than ever before. But once the ‘new normal’ officially arrives with consumers returning to stores, retailers will need to leverage a contact centre solution for consumer goods to be ready to seamlessly integrate digital and in-store experiences to stay competitive.

In 2020, price alone is no longer the most important driver for customers. Whether it’s in-store or online, customers expect convenient, hyper-personalised frictionless experiences—from product enquiries to purchasing and returns.There’s an overabundance of multichannel and omnichannel choices, so brands need to go above and beyond to provide the best retail customer support to turn potential customers into loyal brand advocates.

Outsourcing benefits for retail and consumer goods

Scalability & flexibility

We have 8 years of expertise offering retail businesses and other consumer products providers quickly scalable business process outsourcing (BPO) solutions that remove the hazards of direct employment. Our adaptable outsourced engagement models include virtual Work from Home (WFH) setups or traditional, fully-managed operations from our cutting-edge global locations.

Capability & performance

AJICT BPO is a preferred retail BPO partner, and as such, its call center services for retailers are managed by qualified staff who guarantee that every client inquiry is treated with the highest care. For smooth CX across all touchpoints, our top-performing outsourced teams make advantage of the newest contact center tools, including Segue, our enterprise-grade telephony solution.

Innovation & security

With the aid of our specialized automation and intelligence teams, you may use artificial intelligence (AI) and machine learning to give round-the-clock chat support and use robotic process automation (RPA) to get rid of time-consuming and repetitive chores. It is more crucial than ever to strengthen your retail customer service with stringent processes because both in-store and online transactions include the sharing of large amounts of consumer information. AJICT BPO takes information security very seriously.