Call Handling Team
Call Handling Team
Take calls from clients at any time of day.
Both support and sales-related calls can be handled by the contracted call agents. They will be available 24/7 and fully trained in your company. Additionally, we offer after-hours and overflow call handling services.
Making outbound calls to your clients and potential clients
These calls could be made for a variety of reasons, such as cold outreach, qualifying sales leads, follow-ups, confirming client information, outlining the features and advantages of the product, and collecting survey data.
Qualification and Closure of Sales Leads
We contact the leads in your database in order to assess their quality. As a result, we will free up your sales team’s time and resources so they can concentrate on prospects that are important to your company.
Scheduling Sales Demos
We are able to schedule demo sessions with your prospective customers. Consequently, assisting your sales team in establishing direct contact with prospective clients.
Scheduling an Appointment
Your team’s closing rates can be raised by using our outbound call handling services to call prospective customers to schedule appointments.
Campaigns for Cold Calling
Our staff can manage focused cold-calling campaigns, which will increase your chances of making a sale.
Greeting Calls
Make sure new clients have a great experience by giving them a warm welcome.
Services for Data Validation
Maintain a clean client database of business contacts by using our outbound calling service.
Surveys of customer satisfaction
Give your clients a call and find out how they felt about your products and services overall.
Cross-selling and Upselling
In order to increase your sales income, we can call your current clients and upsell and cross-sell new products.
Bringing Dormant Customer Services Back Online
By reestablishing touch and generating interest in your most recent offerings, our calling services can assist in reviving inactive consumer ties.
Services for Subscription Renewal
Utilize our outbound call handling services to contact your subscribers prior to their membership expiration date in order to retain them.
Information gathering and telesurveys
Through telephone surveys, our calling services can collect useful market data, assisting you in making data-driven business decisions.
Making cold calls to potential workers
HR Job Applicant Follow-up work can be handled by our contacting services in some organizations, such as delivery services. To increase the number of job applicants who show up for your interviews, we phone them.
Services for managing incoming calls
To handle your incoming calls, we can assemble a round-the-clock staff of inbound call operators. As a result, there will always be trained phone support representatives on hand.
Telephone Answering Call Center
We provide reliable telephone answering services. This includes out-of-office hours call handling services and overflow call center, therefore making sure that customer problems are quickly answered.
Virtual Receptionist
Services
We can serve as your virtual receptionists, providing essential information and assistance to callers at all times.
After-Hours Call
Center
We can provide out-of-office hours call handling services. Hence, extending your customer support beyond regular business hours and being available for your customers at all times.
Order-Taking
Services
Our inbound call agents can take orders over the phone, ensuring customer satisfaction.
Reservation Booking
Services
We can provide inbound call agents for reservation booking services.
Order Inquiry
Services
Our inbound call handling services can answer calls related to order inquiries.
Dealer Locators and Referral Services
Connect customers with the right resources by helping them locate dealers and providing referrals. Therefore making it easy for your customers to buy your products and services.
Technical Support
Calls
Provide technical support over the phone, assisting customers with product or service-related issues. Hence, you can reduce your refunds and keep your customers satisfied.
Why Choose AJICT?
Industry Expertise
Decades of experience across multiple industries.
Cost Savings
Save up to 50% on operational expenses.
Dedicated Professionals
Trained experts to handle your processes seamlessly.
Scalability
Flexible workforce solutions as per business needs.
24/7 Support
Round-the-clock assistance for uninterrupted business operations.
Business Stability
Reliable outsourcing solutions to ensure continuous growth.
The Significance of One-Agent Resolution
Customers prefer to deal with a single customer care representative to handle their problems, reducing the need to switch between agents, according to Salesforce Research’s 2022 findings (see study). Our customer care staff can interact with consumers through a variety of communication channels, including voice, webchat, email, SMS, social media, and more, thanks to omnichannel capabilities, even while not every question can be answered by a single person.
Here is a timeline to set up your dedicated call center
Your Outsourced Call Handling Team Ready
in Just Two Weeks!
